Opportunity Knocks is an internal training newsletter that provides information about training opportunities, tips, and information about community involvement. Originally this letter was designed in MS Publisher, and emailed to employees as a PDF. This, however, meant that it could not be easily searched and that people often did not read it. The newsletter would go out every two to three months and took nearly a week to assemble. In 2009, I reviewed some of the previous newsletters, and … [Read more...]