Would you send away 1 in 5 customers?

What would you do if you found out one of your best sales people was randomly turning away 1 out of every 5 people?  People who might have bought from you, but the salesperson  turned them away because of their own prejudices. Recently I was on a conference call with a client, and one of the services he was using. We were trying to work through some issues  and during the discussion one of the issues that came up was that the services site was designed to run in Internet Explorer only. I … [Read more...]

How I’m updating my site

One thing I've noticed, is that while working on other companies web sites, the one web site which tends to get updated the least is.... my own. This apparently isn't specific to me, as I've talked with many other web designers who have the same issue. I've even heard of web designers hiring other web designers to do their web site. Since it has been a little while since I did a major update to my site (this past summer when I added the blog), I decided I should be performing some updates. … [Read more...]

What about everyone else?

I recently posted an article about why it doesn't matter if you are a geek when it comes to putting things on the web. Most people wouldn't know what to do with some of the technology that a "geek" thinks of and uses anyway. Case in point: Robert Scoble recently posted an article about "Hanging out with the other 99%". At a recent block party he spent his time trying to explain to people what he did. Most didn't know about blogs, video on the internet, facebook, Linked In, or any of a number … [Read more...]