This internal help desk web application was built to replace several off-the-shelf applications that were not meeting the needs of the organization, and were costing the organization too much money. The Service Desk web application is built on top of Microsoft's Dynamics CRM product. A .Net web application, built using C#, was used to provide a custom front end. jQuery and jQueryUI were used to enhance the user experience, and proper use of CSS was used to provide a fast and consistent … [Read more...]
posted on July 19, 2013 by
Opportunity Knocks
Opportunity Knocks is an internal training newsletter that provides information about training opportunities, tips, and information about community involvement. Originally this letter was designed in MS Publisher, and emailed to employees as a PDF. This, however, meant that it could not be easily searched and that people often did not read it. The newsletter would go out every two to three months and took nearly a week to assemble. In 2009, I reviewed some of the previous newsletters, and … [Read more...]
posted on July 3, 2013 by
Optimizing Your Internal Websites to Boost Productivity
A lot of people will talk about how important it is for your website to be fast, especially for websites that face your customers. But what about internal websites for your employees. Could a faster website boost productivity? Their productivity is a cost that you may want to optimize. Now several studies have shown that even a few tenths of a second affect the user's perspective on a website, and how likely they are to want to use it. But I've heard several owners say how they are not as … [Read more...]
posted on July 2, 2013 by
Customer Training @ SunGard Public Sector
I took over the Training & Development websites for SunGard Public Sector in 2007. I was tasked with redesigning the interface and managing the training system. This legacy application is written in ASP Classic and connects to a SQL Server 2008 database. The database was updated from SQL Server 2000 when I started on the project. I found several defects in the system that was purchased, and started redesigning core components over the next several years. This included redesigning the … [Read more...]